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Refund Policy

We want you to love your purchase. If you're not completely satisfied, you have 30 days after receiving your item to request a return for a full refund.

Eligibility for Returns

To qualify for a return, your item must be in the same condition you received it: unused, unworn, with all original tags, and in its original packaging. A receipt or proof of purchase is required.

How to Start a Return

To begin a return, please email us at support@getaidos.com. If your return is approved, we'll send you instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

Return Shipping Costs

• If you receive a damaged, defective, or incorrect product, we will cover the return shipping cost.

• If you're returning the product due to a change of mind or personal preference and the product is in good condition, you will be responsible for the return shipping cost.

• Please note that if you are located outside the United States, return shipping times may take longer than expected.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if it is damaged, defective, or if you receive the wrong item. We will evaluate the issue and resolve it as quickly as possible.

If you experience any issues, please contact us at support@getaidos.com.

Items That Cannot Be Returned

We do not accept returns for:

• Perishable goods such as food, flowers, or plants.

• Custom or personalized items.

• Personal care goods such as beauty products.

• Hazardous materials, including flammable liquids or gases.

• Sale or clearance items.

• Gift cards.

If you're unsure whether your item is eligible for return, feel free to contact us at support@getaidos.com.

Exchanges

The fastest way to get the item you want is to return the item you currently have. Once your return is accepted, simply place a new order for the replacement item.

European Union 3-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 3 days of receiving it, for any reason. The item must be unused, in its original condition, with all original tags and packaging, and accompanied by proof of purchase.

Refunds

We will notify you once your return has been received and inspected. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@getaidos.com.